If you are unsure of the best material for your project,
please contact our sales team at 800-878-7829 before making a purchase,
we will do our best to provide knowledgeable advice.
It is ultimately the customer’s responsibility to purchase
the appropriate products for your individual application and
site conditions. Please make every effort to verify your needs before purchasing.
If circumstances change or an incorrect item was ordered, we will gladly assist
with a return using the procedure outlined below.
DF Supply Inc.
8500 Hadden Road
Twinsburg, OH 44087
Customer Service Hours
Phone: (800) 878-7829
To begin the return process, email your request to firstname.lastname@example.org within 30 days of delivery. Additionally, you can have your request processed by calling DF Supply at (800) 878-7829 to speak with a representative about returning merchandise. When requesting an RMA number (Return Merchandise Authorization), please be prepared to provide the following:
• Sales order number
• What you would like to return (Item SKU)
• Quantity to return
• Reason for your return
• Photo of items to be returned
Once an RMA number has been obtained from one of our staff, you will be given instructions as to how to complete your return including; return address, RMA number (MUST be included on the shipping label), and an R MA form (MUST be included in the package). *Customer is responsible for all return shipping costs.
Any electronics bought from DF Supply must be unused, in like-new condition, and in original packaging to qualify for a refund. Any electronic item that has been installed or powered up will not be accepted for return. Please contact the manufacturer for technical support and warranty issues.
• Approved returns are subject to a standard 15% restocking fee. Shipping charges are non-refundable.
• If returned items are damaged, incomplete, or otherwise deemed to not be in sellable condition, the return will be denied.
• In the event that a free shipping offer applied to the original order, those shipping fees will be deducted from the amount to be refunded.
• To ensure peace of mind, tracking and insurance on your return shipment is recommended, but not required. DF Supply will not issue a refund for returns lost or damaged in shipping.